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Support

Support Options


General Information

Providing outstanding support to our partners and customers is one of the key factor for our success. Answers for the questions you might have may be found in the Knowledge base at support.dynavics.com. You can also post new questions at that page.
All support inquiries will be usually answered within 6 hours, latest within two business days.

Customers will get the first level support from their software partners. The distributors will provide second level support and Dynavics usually provides third level support.


Remote Support for English Speakers

We supply remote support through firewalls by utilizing a product called TeamViewer.
This professional tool can be downloaded from this page but does not need any installation on your system.

Download and execute English TeamViewer


Deutschsprachige Fernwartung

Für unsere deutschsprachigen Kunden und Partner bieten wir eine Unterstützung mittels TeamViewer an. Dieses professionelle Tool benötigt keinerlei Installation auf Ihrem PC, auch wenn empfohlen wird das Programm lokal zu speichern.

TeamViewer herunterladen und ausführen


Road Map

We are dedicated to the development of retail solutions based on Microsoft Dynamics NAV.
Latest three months after a new version of Microsoft Dynamics NAV has been published, you can expect the Dynamic Retail for the new NAV version to be released as well.
We are already working on the next release of Dynamic Retail which is expected to be released end 2015.
The next release will contain a lot more functionality such as object replication to keep the objects in sync across your offline store. The Dynamic Retail lifecycle provides ongoing mainstream support for all versions which are supported by Microsoft for Dynamics NAV as well.

For the existing versions we provide support as follows:

VersionBased on NAV VersionSupported Until
Dynamics Retail 2015 (DR80)2015December 2019
Dynamics Retail 2013 R2 (DR72)2013 R2December 2018
Dynamics Retail 2013 (DR70)2013December 2017
Dynamics Retail 2012 (DR65)2009 R2December 2016

For the following versions, the mainstream support has already ended. Nevertheless, Dynavics provides support for these versions upon request.

VersionBased on NAV VersionSupported Until
Dynamics Retail 2009 (DR60)2009December 2014
Dynamics Retail 2007 (DR50)5.0December 2013


Business Ready Enhancement Plan

As we are confident that the quality of our products and services is outstanding, we deliver free support within the mainstream support period.
Although there are severe reasons to keep the solution under the BREP hood, it is required for the period of one year after purchase only.
The following list provides additional information on the benefits of the Business Ready Enhancement plans:

Service Plan FeaturesWith Business Ready Enhancement PlanWithout Business ready Enhancement Plan
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesYes
Knowledge Base AccessYesYes
Access to Training MaterialsYesYes
Protected List PriceYes
Support IncidentsYesYes

Contact Us

Do not hesitate to contact us or one of our distributors or partners if any questions are left.